WorCraft Limited Warranty
WorCraft tools are built for people who use them to earn a living. This warranty is written for professional use — not hobby use — and it covers tools used commercially in fabrication shops, on jobsites, and in installation vehicles.
Warrantor: ProToolHaus, LLC, d/b/a WorCraft USA, exclusive North American distributor for WorCraft.
11626 Wilmar Blvd, Ste C · Charlotte, NC 28273· 704-704-5125 · sales@worcraftusa.com
Coverage at a glance
| Product | Warranty period |
|---|---|
| Cordless power tools (bare tools) | 1 year from date of purchase |
| Batteries — 20V ONE FOR ALL | 1 year from date of purchase |
| Chargers | 1 year from date of purchase |
| Laser levels and lighting | 1 year from date of purchase |
| Combo kits | Each component carries the period listed above |
| Blades, discs, and cutting accessories | 90 days against defects in materials and workmanship |
| Hand tools, bags, and PPE | 1 year |
Coverage begins on the date of purchase shown on your receipt.
Who is covered
The original purchaser, when the product was bought from WorCraft USA or an authorized WorCraft USA dealer. Proof of purchase is required. This warranty is not transferable and does not apply to products bought from unauthorized sellers, grey-market importers, or third-party marketplace resellers.
Commercial use is covered
Using a WorCraft tool to make a living does not void this warranty. Daily use in a fabrication shop, on a jobsite, or in an installation crew's truck is exactly what these tools are built for and exactly what this warranty covers.
Rental-fleet and tool-library use is not covered.
What is covered
Defects in materials and workmanship under normal professional use, including motors, switches, gearboxes, electronics, battery cells and battery management systems, and housings.
What is not covered
- Normal wear items — carbon brushes, chucks, collets, base plates, drive belts, seals, bearings that have reached end of service life, and battery capacity loss consistent with normal cycling (see below).
- Consumables — blades, discs, abrasives, sanding pads, nails and staples, sprayer tips and filters.
- Damage from abuse or misuse — dropping, crushing, forcing the tool beyond its rated capacity, running a tool past thermal shutdown, or continuing to use a tool after a fault is evident.
- Disassembly or repair by anyone other than WorCraft USA or an authorized service center. Opening a tool or battery pack voids coverage on that unit.
- Use of non-WorCraft batteries, chargers, or battery adapters.
- Water, slurry, and dust ingress beyond the tool's rated IP protection.
- Cosmetic damage that does not affect function.
- Freight damage, which is handled through our shipping claims process, not this warranty. Report visible shipping damage within 5 business days of delivery.
Battery capacity
Lithium-ion cells lose capacity with use. A battery that has lost more than [50]% of its rated capacity within the warranty period, under normal charge cycling, is considered defective and will be replaced. Gradual capacity loss below that threshold is normal and is not a defect.
How to make a warranty claim
- Email sales@worcraftusa.com with your order number or proof of purchase, the model number, the serial number, and a description of the fault. Photos or a short video help and often speed up the decision.
- We respond within 1–2 business days with a return authorization number and shipping instructions.
- Ship the tool to us. Customer to print label.
- We inspect and resolve within 30 business days of receipt. At our option we will repair the product, replace it, or refund the purchase price.
- We return the repaired or replacement unit at our expense.
Replacement products carry the remainder of the original warranty period or 90 days, whichever is longer.
Product registration
Registration is not required for warranty coverage. Please retain your purchase receipt.
Your legal rights
This is a Limited Warranty as that term is defined under the Magnuson-Moss Warranty Act. Any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the period of this written warranty. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.