Refund policy
We stand behind the quality of our tools. If you're not completely satisfied with your purchase, we're here to help.
Return Window
Returns are accepted within 30 days of the delivery date.
Return Eligibility
To qualify for a return, items must be:
- In original, unused condition
- Free from damage caused by improper use, incorrect application, or incompatible equipment
- In original packaging, where possible
Products showing signs of use may not qualify for a standard return. If you've used a tool and discovered that it isn't suitable for your application, please contact us at sales@worcraftusa.com. We will review the circumstances and let you know what options may be available.
How to Initiate a Return
To request a return, email sales@worcraftusa.com and include:
- Your order number
- The product name and size
- The reason for the return
We will respond within 1–2 business days with return instructions. Please contact us before sending a product back so we can provide the appropriate return information.
Refunds
Once an approved return is received and inspected, refunds will be issued to the original payment method within 5–7 business days. Depending on your financial institution, additional processing time may be required before the refund appears in your account.
Store credit or an exchange may also be available if preferred.
Return Shipping
Customers are responsible for return shipping costs for standard returns.
If your order arrived damaged, defective, or incorrect, please contact us before returning it. Worcraft USA will provide instructions and cover the applicable return shipping costs for qualifying damaged, defective, or incorrectly shipped items.
Non-Returnable Items
- Custom or special-order items
- Items damaged due to misuse, incorrect RPM, incorrect application, or incompatible specifications
- Items returned more than 30 days after delivery
If your order falls outside our standard return policy, you're still welcome to contact us. We may be able to offer additional assistance, but acceptance of an out-of-policy return is not guaranteed.
Questions?
Contact us at sales@worcraftusa.com. Our team can also help you determine whether a product is appropriate for your application before you order.